The Printing House
  • 06-Aug-2019 to 05-Oct-2019 (EST)
  • Toronto, ON, CAN
  • 17.00-23.00
  • Hourly
  • Full Time

Excellent Benefits Package


TPH Production Coordinator/ADMIN SPECIALIST

 As a TPH Admin Specialist, you are the first responder to our customers.  You manage the incoming branch email for all inquiries and requests.  You are the first chance to impress our customers with our awesome speed and service.  Knowledgeable in digital printing both small and large format, you consult on colours, substrates, design, and project time lines.  You are good with numbers and can be the "manager" when the manager is not available. Quoting and estimating for projects comes naturally to you.  You like to be on time and are able to control the work flow in the branch keeping all WIP moving.

 

Position Summary:

  • Interacting with Customers in person, on the phone and by email
  • Capturing the Customer's specifications into detailed quotes or work orders
  • Assisting the Manager in immediately responding to inquiries
  • Assisting the Manager with quotes and estimating
  • Working with the manager to maintain customer relationships
  • Expediting work orders into production.
  • Ensuring the accuracy of data inputted into our systems
  • Performing cash handling and invoicing accurately
  • Verifying and updating Account and Customer contact information
  • Ensuring that all work in the branch is moving along and will be complete prior to customer deadline

 

Successful Candidates will have the following 5 key attributes: 

  • Detail Oriented/Accurate- close attention to and review of work orders for accuracy and completeness, quality control

 

  • Sense of Urgency- will enjoy working in a fast paced deadline driven environment

 

  • Reliable- ability to work at a consistent rate of productivity, punctual; Strong work ethic

 

  • Coachable- open to feedback, able to collaborate and communicate with team members and customers, open to suggestions, adapt to new technologies.

 

  • Problem Solver- ability to innovate, open to new ways of getting the job done, willing to consult with others to find a 3rd way, when unexpected challenges arise the ability to trouble shoot and consult teammates to find solutions.

 

A Day In The Life of a TPH Production Coordinator/ Admin Specialist 

 

As an Admin Specialist you are on the front lines providing a highly responsive level of service to our customers. You will be responding to all in-coming requests by telephone, email, TPH Direct and in person.  Your skill in making everyone feel confidence in your knowledge of print and ability to consult with the customer to help them achieve the desired results.

In the absence of the manager, you will provide estimates for projects, make recommendations for substrates, and up-sell add-on features that the customer may not have considered.  You will also be accountable for maintaining the production flow of the work and making decisions to shift work to another location or locations as needed to keep your branch capacity at optimal.

You enjoy working with people and in teams to get the work done.  You are someone looking for not just a job, but a career. At TPH we believe in sharing our knowledge and allowing you to grow.  

 

If you think this is the job/career for you, please complete the application and visit www.TPH.ca to learn more about what awaits you.

The Printing House
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