The Printing House
  • 04-Sep-2019 to 29-Nov-2019 (EST)
  • Toronto, ON, CAN
  • Negotiable
  • Salary
  • Full Time

Excellent Benefits package

Company Background:


Since 1961, The Printing House Limited (TPH) has been a recognized leader and innovator in the Canadian printing industry. With over 70 company owned locations reaching coast to coast, our nationwide Branch Network provides the capabilities and resources necessary to consistently meet and exceed Customer expectations for service, quality and speed.


The Printing House believes in giving back to the communities we do business in; our Charitable Office was founded in 1985 and since then has supported hundreds of local Canadian Charities. TPH prides itself on being a good corporate citizen and socially responsible business partner. In addition to these initiatives, TPH has also maintained a strong commitment to environmentally responsible practices and seeks to be a leader in the area of sustainability. The Printing House was ranked as #1 most sustainable and forest friendly printer in Canopy's 2018 Blueline Report. Canada's Greenest Employers 2017,2018,2019.




As the key relationship owner and support contact to the branch network, enable the performance and growth ambitions of our branch network and managers, maximize the performance of the network and ensure the delivery of service, quality and value to our customers.



  • Oversee operations of all branches nationally with complete P&L and operations accountability.
  • Collaborate with peers and Managers to ensure alignment with and achievement of annual growth targets, financial performance and multi-year plans.
  • Lead the development and skillful implementation of new programs, processes and systems to drive network performance, elevate key performance metrics, improve customer service and engage branch staff.
  • Ensure excellence in project management, change management, communication, and roll-out plans to ensure programs and processes are implemented skillfully and flawlessly and enhance network capabilities and synergies across the branch network.
  • Develop and execute strategies to improve key operational metrics including accounts, number of transactions, value per transaction, account churn, generated revenue, gross margin, etc.
  • Identify and execute opportunities to optimize the relationship between the branch network and the Corporate Office to ensure service and operational excellence.
  • Ensure value add systems and processes such as SOP, CRM, Dayforce, etc. are leveraged to maximize financial and operational outcomes at the branch.
  • Ensure procurement opportunities and processes are optimized to ensure preferred rates and optimal service associated with materials, equipment, branch expenses and supplier relationships.
  • Oversee new branch builds, renovations, relocations and the integration of acquired branches to minimize operational disruption and accelerate time to performance.


  • Proven experience overseeing operations of 100+ consumer-facing locations.
  • Previous operating responsibility for a business of similar size and complexity.
  • Multi-site, multi-Province operational experience with the ability to adapt to a more fluid branch model versus one requiring conformation to rigid standardization.
  • Experience with Omni channel operations with an understanding of the interdependency of physical and online presence.
  • Demonstrated business and financial acumen and capacity to skillfully manage staffing, capacity, ROI, budget, margins, service and product offerings to implement and drive strategic and relevant operational outcomes.
  • Detailed understanding of the business economics and organizational dynamics of service delivery in a small group and footprint setting.
  • Ability to navigate the leadership and people skills needed to manage a complex group of small operating units along with a strong operating discipline.
  • Demonstrated ability to build relationships to enhance the quality and effectiveness of service.
  • Advanced relevant education (MBA, etc. desired).
  • Excellent written and verbal communication skills.
  • Proficient in Microsoft Office Suite; Outlook, Excel and PowerPoint.
  • Strong organizational and project management skills.

Inclusion and Equal Opportunity Employment


The Printing House Limited (TPH) is an equal opportunity employer that values diversity and inclusion. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you believe TPH is a good fit for you, feel free to submit your application, we would love to hear from you.


Would you like to learn more about The Printing House Ltd.?


Visit our website at TPH.CA to discover a world of opportunity.


The Printing House
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