The Printing House
  • 20-Jan-2020 (EST)
  • Toronto, ON, CAN
  • Salary
  • Full Time

Excellent Benneftis Package after 90 day probation period is cleared.


DIRECTOR OF OPERATIONS JOB POSTING

Company Profile

In 1961, TPH founder Earle O'Born, current Chairman and CEO, purchased an old letterpress

shop in downtown Toronto to learn more about the print industry, and The Printing House Limited (TPH) was born. For 58 years, The Printing House has become Canada's premier business-to-business print provider, proudly serving over 12,000 businesses annually. TPH is 100% Canadian owned and operated, employing over 550 people across Canada. Over the years, we've served Canadians, as a part of their community and helped support local communities by providing well-paying local jobs and participating in community events through the achievements of the TPH Charitable Office.

Today, TPH proudly boasts 73 company owned locations across the country, with an unwavering commitment to investing in leading edge printing technology. Despite all of the changes that have happened over the years, we've never faltered over our company's mission to make our customers happy through outstanding service. TPH was ranked #1 most sustainable and forest friendly printer in North America in Canopy's 2018 Blueline Report. Canada's Greenest Employers 2017, 2018, 2019.

 

ROLE PROFILE

Director of Operations

ACCOUNTABILITY

As the key relationship owner and support contact to the branch network, enable the performance and growth ambitions of our branch network and managers, maximize the performance of the network and ensure the delivery of service, quality and value to our customers.

 

RESPONSIBILITIES

  • Lead the development and skillful implementation of new programs, processes and systems to drive network performance, elevate key performance metrics, improve customer service and engage branch staff.
  • Ensure excellence in project management, change management, communication, and roll-out plans to ensure programs and processes are implemented skillfully and flawlessly and enhance network capabilities and synergies across the branch network.
  • Develop strategy for new/adjacent products and offerings at branch and new verticals
  • Identify and execute opportunities to optimize the relationship between the branch network and the Corporate Office to ensure service and operational excellence.
  • Ensure value add systems and processes such as SOP, CRM, Dayforce, etc. are leveraged to maximize financial and operational outcomes at the branch.
  • Ensure procurement opportunities and processes are optimized to ensure preferred rates and optimal service associated with materials, equipment, branch expenses and supplier relationships.
  • Oversee new branch setups, renovations, relocations and the integration of acquired branches to minimize operational disruption and accelerate time to performance.
  • Implement Lean Six Sigma process optimization across entire network
  • Ensure all operational support SLAs are met for L1, L2, and L3 support
  • Ensure New Branch openings, Branch re-locations, Branch Refreshes are on time and on budget

 QUALIFICATIONS

  • Proven experience overseeing operations of 100+ consumer-facing locations.
  • Previous operating responsibility for a business of similar size and complexity.
  • Multi-site, multi-Province operational experience with the ability to adapt to a more fluid branch model versus one requiring conformation to rigid standardization.
  • Experience with Omni channel operations with an understanding of the interdependency of physical and online presence.
  • Demonstrated business and financial acumen and capacity to skillfully manage staffing, capacity, ROI, budget, margins, service and product offerings to implement and drive strategic and relevant operational outcomes.
  • Detailed understanding of the business economics and organizational dynamics of service delivery in a small group and footprint setting.
  • Ability to navigate the leadership and people skills needed to manage a complex group of small operating units along with a strong operating discipline.
  • Demonstrated ability to build relationships to enhance the quality and effectiveness of service.
  • Advanced relevant education (MBA, etc. desired).
  • Excellent written and verbal communication skills.
  • Proficient in Microsoft Office Suite; Outlook, Excel and PowerPoint.
  • Strong organizational and project management skills.

 

Inclusion and Equal Opportunity Employment

 The Printing House Limited (TPH) is an equal opportunity employer that values diversity and inclusion. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you believe TPH is a good fit for you, feel free to submit your application, we would love to hear from you.

 Would you like to learn more about The Printing House Ltd.?

 Visit our website at TPH.CA to discover a world of opportunity.

 

The Printing House
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